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Passwords are case sensitive, please make sure you are typing your password in correctly with any capital letters or special characters in the correct place. If your password is already filled in when you enter your email address, try deleting it and re-entering your password.
If you are still unable to login in using your password, you can request a new password by clicking on the Forgot your password or the link below the log in box.
You will be asked to enter the email address you registered with. You will receive an email with a link to reset your password.
If you have not received email, firstly, please check your email address is correct. Secondly, some email providers such as Hotmail may block IP used by our mail server and put them in their junk folder. Please check that our email has not been sent to your spam folder. If you are still unable to receive your new password email, please email us.